VCA Shaker Animal Hospital at 223 Maxwell Road, Latham, New York.

I've brought in two obviously sick and in pain cats with expectations that they would be seen, evaluated, diagnosed and treatment started. Not the case here. Both times I was told to either leave the cat or bring the cat back later. One cat had a huge tumor behind her eye and was moving into her brain. The tumor was putting great pressure on her eye and causing pain. The vet I saw on Friday told me to bring the cat back on Monday for tests. Saturday, I realized the cat was in intolerable pain and suffering and returned to Shaker. Thankfully this visit I had a smart female vet who wasn't playing games. She moved it out, got x-rays, and told me what was going on and that she strongly suggested putting the cat down immediately. I saw how large the tumor was with my cat's eye bulging out. I also saw how much pain this cat was in. So, I had this beloved 15 yo cat put down immediately to stop the suffering.
That was it. One incompetent fool og a vet playing games with me and it was obvious the cat was in serious trouble. The day was still early, the waiting room mostly empty, no excuse for blowing my cat off from Friday morning to Monday.

Stupid, incompetent, game playing. Did I add terribly over priced? I am more than happy to pay for my cats and dogs as my wife and I love them terribly. But pushing off an obviously pained animal just to play testing games later on was it.

The Only vet we will see in emergencies is Dr. Patrick. Smart, no game playing. The rest of the vets are stupid -- point blank.

VCA SHAKER: You have read the same complaints leveled at you for running up charges and rude staff and incompetent vets. Do something. Change the way you operate. Right now far too many of your clients view you as Theives and not professional vets. Red flags should be going up in your collective faces that You have a number of very serious problems -- all very valid problems concerning Care of the cat or dog, less waiting times or billing. Fix yourself now.